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Pet Center General Manager
1 month ago
Job Overview
Destination Pet LLC is seeking a highly skilled General Manager to oversee the daily operations of our Action Pack Dog Center in Round Rock. The ideal candidate will be a passionate and motivated leader who can drive performance excellence through strong people management and strategic decision-making.
Key Responsibilities
- Supports the mission, vision, culture, and policies of Destination Pet LLC.
- Ensures exceptional customer service through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
- Collaborates with the Destination Pet Support Staff on a regular basis, including Operations, Human Resources, Marketing, Facilities, Legal, and more.
- Ensures the cohesiveness of all aspects of pet care services and cross-training where necessary.
- Manages all staff at the center, including recruiting, hiring, motivating, training, promoting, counseling, and terminating when necessary.
- Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget.
- Manages center payroll and ensures timely approval.
- Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws, including OSHA, EEOC, ADA, and Fair Labor Practices.
- Ensures the safety of all employees through safety training, enforcement of safe-handling rules, and compliance with all safety-related policies.
- Prepares and delivers annual performance reviews to team members in a timely manner.
- Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
- Resolves any and all customer and staff complaints.
- Actively manages the center's social media accounts through weekly postings and responding to customer comments.
- Creates, implements, and executes local marketing programs to acquire new customers and grow sales.
- Attends community events and partners with local businesses to promote Destination Pet services.
- Maintains appropriate inventory of supplies, reorders, and restocks as necessary.
- Monitors and manages all computer systems located in the center.
- Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
- Utilizes financial reports and statistics.
- Responsible for cash management, including accepting cash, check, and credit card payments for services, and end-of-day cash drawer balance.
- Ensures bank deposits are completed as needed.
- Promotes and markets Destination Pet's programs and services in the surrounding community.
- Assists other team members as needed.
- Performs other duties as assigned.
