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Social Services Case Manager
2 months ago
Position Overview
The Social Services Case Manager plays a crucial role in enhancing the educational journey of adult learners by providing essential support and guidance. This position is situated within the Community Impact division, which is dedicated to fostering a diverse and inclusive environment for all students.
Key Responsibilities
- Act as the lead case manager for adult learners enrolled in various educational programs, including ESOL, GED, and Cafe Prep.
- Supervise and mentor a team of up to six Student Support Coordinators, ensuring effective case management practices.
- Facilitate regular team meetings and individual supervision sessions to address case management strategies and challenges.
- Ensure meticulous maintenance of client records, including assessments, care plans, and all necessary documentation for grant compliance.
- Collaborate with Program Managers to develop and implement innovative case management initiatives.
- Design and conduct training sessions for Student Support Coordinators to enhance their professional skills.
- Monitor attendance and work closely with GED Managers to address student needs and improve retention rates.
- Organize community health fairs to promote wellness and resource accessibility.
- Review and ensure compliance of case management documentation within the Adult Student Information System.
Qualifications
- A Bachelor's degree or equivalent experience, with a preference for backgrounds in Social Work or Psychology.
- Certification as a Case Manager (CCM) or similar credentials.
- Multilingual capabilities, with a strong preference for Spanish.
- Completion of 14 hours of professional development as mandated by the Regional Adult Education Network.
- Exceptional communication and interpersonal skills, with the ability to engage a diverse adult learner population.
- Strong understanding of the challenges faced by immigrants in integrating into the workforce and academic settings.
- Proficiency in computer applications, including Microsoft Office and Google Suite.
- Availability for evening shifts, working until 9 PM on 2-3 occasions per week.
Equal Opportunity Commitment
Columbia University is an equal opportunity employer, dedicated to hiring qualified local residents and promoting a diverse workforce.