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Sales and Service Representative

2 months ago

Farmingdale, New York, United States La-Z-Boy Full time
Job Summary

This is a challenging and rewarding role that requires a strong focus on delivering exceptional customer experiences and driving sales growth. As a Sales Associate, you will be responsible for exceeding sales and operational benchmarks, providing expert product knowledge, and championing the in-home design program.

Key Responsibilities
  • Drive Sales Growth: Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
  • Deliver Exceptional Customer Experiences: Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
  • Product Knowledge Expert: Maintain strong knowledge of features and benefits of existing and new product lines.
  • Customer Service: Resolve customer inquiries and escalate appropriately when needed.
  • In-Home Design Program: Promote the in-home design program and collaborate with support teams to ensure operational excellence.
  • Store Promotions and Marketing: Maximize store promotions, marketing initiatives, and grassroots programs.
Requirements
  • Education: High School Diploma or equivalent experience.
  • Skills: Basic proficiency in Microsoft Office suite, effective communication skills, and customer service.
  • Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays.
Preferred Requirements
  • Technology Skills: Proficient in using various technology tools and software.
  • Organizational Skills: Strong organizational skills.
  • Interpersonal and Communication Skills: Advanced interpersonal and communication skills.
Physical Demands/Work Environment
  • Lifting and Carrying: Ability to lift and/or carry up to 50 pounds.
  • Standing and Walking: Ability to stand for long periods of time.
  • Repetitive Hand Motions: Nearly continuous use of repetitive hand motions, hearing and listening.
  • Sitting and Stooping: Often required to sit, walk, bend and stoop.
  • Work Environment: Subject to inside environmental conditions.
  • Background and Drug Screen: Ability to pass background and drug screen.