Customer Experience Specialist

3 days ago


Elizabeth City, North Carolina, United States Kay Jewelers Full time

Welcome to Kay Jewelers, where we're dedicated to helping our customers celebrate life and express love. As a Customer Experience Specialist, you'll play a vital role in making this happen by providing an unforgettable experience for every customer who walks through our doors. About the Job:

Job Overview

You'll be responsible for creating a welcoming and inclusive environment for our customers, engaging them in conversation to understand their needs and desires, and presenting personalized recommendations to meet their expectations. You'll also be required to work effectively in a fast-paced environment, meeting individual and team sales goals while maintaining a positive and professional attitude.

Key Skills and Qualifications
  • A strong passion for delivering exceptional customer experiences
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • A willingness to learn and take on new challenges
What We Offer
  • Base pay plus commission on sales ($18-$22 per hour)
  • Medical, dental, vision, and prescription insurance (full-time team members)
  • 401(k)
  • Paid Time Off (full-time and part-time team members)
  • Tuition reimbursement, including DCA courses based on position
  • Training - Associate Training System, Management Training System, District Manager in Training, career development, and more
  • MERchandise discounts
  • Incentive trips and contests

Kay Jewelers is an equal opportunity employer committed to promoting inclusion and diversity for all employees.



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