HVAC Regional Service Manager

4 hours ago

Fort Worth, Texas, United States Nex-Tech Full time
Regional Service Manager - HVAC

At Nex-Tech, we're committed to delivering exceptional service to our customers. As a Regional Service Manager - HVAC, you'll play a critical role in ensuring our team meets or exceeds customer and company SLA requirements.

Key Responsibilities:
  • Recruit and develop administration teams
  • Deliver all company goals and metrics
  • Provide customer satisfaction
  • Dispatch on-boarding
  • Evaluate and perform annual reviews with Operations Manager approvals
  • Review company reports and share with team
  • Communicate needs to field teams
  • Escalation point for callbacks
  • Successfully promote company's image, appearance, and reputation
  • Manage customer relationships for assigned area
  • Maintain and communicate weekly activity schedule
  • Ensure efficient and well-planned scheduling of all calls
Requirements:
  • 5 years of field technical HVAC experience or equivalent business experience
  • HVAC Management Experience
  • Technical knowledge necessary to provide value to our technicians and customers
  • Extremely high level of urgency to resolve problems
  • High level of computer skills
  • Ability to build rapport with clients
  • Proven track record in prior role
  • Level personality with a drive for success
  • Ability to focus on desired results
  • Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
  • Ability to adapt to very fast-paced environment and deadlines
  • Strong attention to detail
What We Offer:
  • Excellent Health Insurance options including a FREE employee only option
  • Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
  • FREE life insurance equal to your annualized pay rate
  • 401k with a 50% match up to the first 5% of your contributions
  • 7 paid Holidays
  • 2 paid Personal days
  • 10 paid Vacation days
  • Min Compensation: USD $65,000.00/Hr.
  • Max Compensation: USD $85,000.00/Hr.

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