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Payroll Operations Coordinator

1 month ago

Richmond Heights, Virginia, United States CarMax Full time
About This Role

CarMax is seeking a highly skilled Senior Coordinator in Payroll to join our team at our Home Office in Richmond, Virginia. As a key member of the Payroll department, you will ensure timely and accurate payment to over 30,000 associates in nearly all states. Your customer-first mindset and exceptional problem-solving skills will be essential in handling complex payroll issues and identifying potential problems.

Key Responsibilities
  • Process data entry for multi-state payroll under strict deadlines, ensuring compliance with all state and federal laws.
  • Serve as the primary point of contact for internal and external payroll inquiries, utilizing email, phone, and ServiceNow.
  • Analyze and process off-cycle pay, special payments, adjustments, and reversals.
  • Determine the root cause of payroll errors by collecting and analyzing information under strict deadlines.
  • Proactively ensure all errors and issues are resolved within the Payroll department's targeted service level.
  • Calculate, process, and record overpayment repayments.
  • Assist in the development of payroll policy and procedures, contingency plans, and process improvement initiatives.
Requirements and Qualifications
  • Engage with customers to understand their needs and deliver on customer commitments.
  • Proven self-starter with exceptional problem-solving skills, attention to detail, and minimal direct supervision.
  • Communicate complex messages to a wide variety of audiences, both internal and external, through various communication channels.
  • Ability to provide 'win-win' solutions while resolving escalated issues in a professional manner.
  • Build and maintain relationships with internal and external business partners.
  • Thinks logically and applies past experiences to form a thought process tailored to the situation.
  • Champion and adapt to change.
  • Ability to motivate and collaborate with peers, gaining buy-in to do the right thing for the right reason.
  • High degree of discretion, professionalism, and respect for confidentiality.
  • Prioritizes customer service over non-customer tasks.
  • High accountability, making and following through on commitments.
About CarMax

CarMax disrupted the auto industry by delivering an honest, transparent, and high-integrity experience customers want and deserve. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.