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Guest Services Specialist

2 months ago


Portland, Maine, United States AutoCamp Hospitality Group Full time

Are you passionate about enhancing guest experiences through exceptional service and attention to detail? If you thrive in dynamic environments and enjoy problem-solving, we have an exciting opportunity for you at AutoCamp Hospitality Group.

Position Overview: The Guest Experience Associate plays a crucial role in ensuring that every visitor feels welcomed and valued. This position involves managing guest check-ins and check-outs, addressing inquiries, and resolving any issues that may arise, all while maintaining a high standard of professionalism and courtesy.

About AutoCamp: We are a pioneering lifestyle hotel brand redefining outdoor experiences. Our mission is to provide guests with a luxurious, seamless, and memorable stay in some of the most breathtaking natural settings.

Key Responsibilities:

  • Warmly greet and assist guests, ensuring a friendly and inviting atmosphere.
  • Facilitate the registration process and accommodate special requests as needed.
  • Efficiently manage check-in and check-out procedures in line with company policies.
  • Handle guest communications and distribute messages promptly.
  • Process reservations, including pre-registration and future bookings, adhering to pricing strategies.
  • Address and resolve guest complaints, providing information about services, local attractions, and events.
  • Assist with billing inquiries and discrepancies.
  • Perform cancellations and other administrative tasks as directed by management.

Qualifications:

  • Experience in customer service is essential.
  • A background in hospitality or business administration is preferred.

Ideal Candidate Attributes:

  • Exudes professionalism and has a keen eye for style and design.
  • Demonstrates meticulous attention to detail.
  • Possesses outstanding customer service skills.
  • Exhibits resourcefulness and adaptability in challenging situations.

Compensation: Competitive hourly wage of $20-20.