Guest Room Specialist

2 months ago


Portland, Maine, United States Westin Portland Harborview Full time

Position Overview:

As a vital member of our housekeeping team, you will be responsible for ensuring that guest accommodations are maintained to the highest standards of cleanliness and comfort. Your role is essential in creating a welcoming environment for our guests.

Key Responsibilities:

  • Maintain a friendly and service-oriented demeanor in all interactions with guests and colleagues.
  • Ensure consistent attendance and punctuality in accordance with company standards.
  • Uphold high standards of personal grooming and uniform compliance.
  • Adhere to company policies and procedures to promote safe and efficient hotel operations.
  • Thoroughly clean and restock guest rooms according to established guidelines.
  • Prepare housekeeping carts with necessary supplies and equipment.
  • Remove waste and soiled linens from guest rooms.
  • Perform additional tasks as assigned by supervisors or management.
  • Conduct deep cleaning tasks as needed, which may include disassembling furniture for thorough cleaning.

Qualifications:

  • High School diploma or equivalent preferred; experience in hospitality is a plus.
  • Strong attention to detail and effective communication skills are essential.
  • Ability to assess situations and make quick, accurate decisions.
  • Capability to work efficiently under pressure.

About the Property:

The Westin Portland Harborview is a beautifully restored historic hotel located in Maine's largest city, offering guests stunning views and luxurious accommodations. Our commitment to exceptional service ensures that every guest leaves feeling rejuvenated.

Benefits:

  • Competitive pay and comprehensive benefits package, including medical, dental, and vision coverage.
  • Paid time off and employee assistance programs.
  • 401k retirement plan options available.

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