Customer Relationship Manager
6 days ago
**About the Role**
We are seeking an enthusiastic and highly motivated Customer Relationship Manager to join our team at Bank of America in Key West, Florida. As a key member of our financial center team, you will play a vital role in engaging clients and building relationships that drive business growth.
**What You'll Do**
Your primary responsibility will be to educate and assist clients with conducting transactions through self-service resources such as mobile banking, online banking, or ATMs. You will also process cash transactions accurately and efficiently, ensuring seamless interactions for our clients.
**Key Responsibilities**
- Execute the bank's risk culture and strive for operational excellence
- Build relationships with clients to meet their financial needs
- Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Grow business knowledge and network by partnering with experts in small business, lending, and investments
- Manage financial center traffic, appointments, and outbound calls effectively
- Drive the client experience
- Manage cash responsibilities
**Requirements**
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborate effectively to get things done, building and nurturing strong relationships
- Display passion, commitment, and drive to deliver an experience that improves our clients' financial lives
- Be confident in identifying solutions for new and existing clients based on their needs
- Communicate effectively and confidently, and be comfortable engaging all clients
- Have the ability to learn and adapt to new information and technology platforms
- Be confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
- Apply strong critical thinking and problem-solving skills to meet clients' needs
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Efficiently manage time and capacity
- Focus on results, while acting in the best interest of the client
**Preferred Qualifications**
- Experience in financial services and knowledge of financial services industry, products, and solutions
- One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
- Six months of cash handling experience
- Bachelor's degree or business relevant associate degree such as business management, business administration, or finance
**Salary Range:** $55,000 - $65,000 per year, depending on experience and qualifications
**Work Schedule:** 1st shift (United States of America), 40 hours per week
Bank of America and its affiliates consider applicants for all positions without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.
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