Healthcare Affordability Specialist

1 week ago

Columbus, Ohio, United States inAssist Full time

**Job Summary:**

We are seeking an entry-level Healthcare Affordability Specialist to join our team at inAssist. As a key member of our customer service department, you will be responsible for delivering exceptional support to our members, ensuring their needs are met promptly and professionally.

**Key Responsibilities:**

  • Maintain high-quality customer service standards to attract and retain members.
  • Address member inquiries via phone, email, chat, and SMS in a timely and professional manner.
  • Handle inquiries, issues, and complaints efficiently and effectively.
  • Manage large volumes of inbound and outbound contacts, including simultaneous interactions.
  • Utilize case management tools to track, document, and resolve customer cases quickly and accurately.
  • Distribute literature on company products as needed.
  • Keep customers informed about the status of their inquiries and triage accordingly.
  • Resolve customer issues and fulfill needs in a courteous and efficient manner.
  • Maintain accurate customer records and update notes accordingly.
  • Provide quotes and process payments, including credits and debits.
  • Support team members and foster a positive and supportive work environment.
  • Meet or exceed company expectations for productivity and accuracy consistently.

**Qualifications:**

  • High school diploma or GED equivalent required; relevant college courses or degree preferred.
  • Minimum of 2 years of customer service experience; 3-5 years preferred.
  • Professional and/or personal experience with healthcare costs and Explanation of Benefits is advantageous.
  • Contact center experience required.
  • Customer retention experience is preferred.
  • Proficiency with CRM systems is desirable.
  • Strong customer service and interpersonal skills.
  • Excellent oral and written communication abilities.
  • Exceptional organization and time management capabilities.
  • Ability to prioritize tasks effectively and manage multiple projects.
  • Proficiency in navigating multiple computer screens and programs.
  • High level of integrity and professionalism.
  • Proficient in PC skills, including Windows-based applications.
  • Strong analytical and critical thinking skills.
  • Team-oriented mindset.

**Salary:** The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and location.

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