Affordable Housing Specialist

4 days ago


Columbus, Ohio, United States Strategic HR Client Job Openings Full time
Job Summary

We are seeking an experienced Affordable Housing Specialist to join our team at Creative Housing in Columbus, OH.

The successful candidate will play a vital role in providing tenant support, operations support, and maintaining our company physical assets. The ideal candidate will have 1-2 years of experience in property management or home maintenance and be proficient in Microsoft Office, Yardi, forklift operation, and typing (minimum 38 WPM).

About the Role
  • Process service requests from tenants, advocates, case managers, support staff, and others regarding property repair issues using multiple sources, including phone, email, and custom applications.
  • Provide excellent customer service for tenants.
  • Accurately document service needs in the property management system, including the issue and necessary contacts.
  • Review work orders from the previous day to ensure completion and follow up on any unfinished tasks.
  • Check voicemails, emails, and other communication channels for new service requests and generate corresponding work orders.
  • Communicate effectively with households, providing notice for upcoming visits, and handling various inquiries.
  • Provide basic troubleshooting for call-in service requests to promote immediate remedies instead of dispatching field personnel.
  • Identify and process needs for follow-up work orders to complete service needs in a timely manner.
  • Be responsible for preventative maintenance work orders and administrative support.
  • Support pest control services, including the disbursement of bed bug encasements.
  • Coordinate and collaborate with Facilities and Leasing teams as needed.
Requirements
  • High School Diploma or equivalent; Associate or Bachelor Degree preferred.
  • Reside in Franklin County.
  • Hold/Maintain a Driver's License in good standing.
  • Pass background checks and drug testing.


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