Affordable Housing Specialist
4 days ago
We are seeking an experienced Affordable Housing Specialist to join our team at Creative Housing in Columbus, OH.
The successful candidate will play a vital role in providing tenant support, operations support, and maintaining our company physical assets. The ideal candidate will have 1-2 years of experience in property management or home maintenance and be proficient in Microsoft Office, Yardi, forklift operation, and typing (minimum 38 WPM).
About the Role- Process service requests from tenants, advocates, case managers, support staff, and others regarding property repair issues using multiple sources, including phone, email, and custom applications.
- Provide excellent customer service for tenants.
- Accurately document service needs in the property management system, including the issue and necessary contacts.
- Review work orders from the previous day to ensure completion and follow up on any unfinished tasks.
- Check voicemails, emails, and other communication channels for new service requests and generate corresponding work orders.
- Communicate effectively with households, providing notice for upcoming visits, and handling various inquiries.
- Provide basic troubleshooting for call-in service requests to promote immediate remedies instead of dispatching field personnel.
- Identify and process needs for follow-up work orders to complete service needs in a timely manner.
- Be responsible for preventative maintenance work orders and administrative support.
- Support pest control services, including the disbursement of bed bug encasements.
- Coordinate and collaborate with Facilities and Leasing teams as needed.
- High School Diploma or equivalent; Associate or Bachelor Degree preferred.
- Reside in Franklin County.
- Hold/Maintain a Driver's License in good standing.
- Pass background checks and drug testing.
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