Customer Service Representative

1 week ago


Cary, North Carolina, United States Oxford University Press Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Oxford University Press. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.

Your primary responsibilities will include:

  • Handling customer inquiries and resolving issues in a timely and professional manner
  • Providing accurate and helpful information to customers regarding our products and services
  • Collaborating with internal teams to resolve complex customer issues and improve overall customer satisfaction
  • Developing and maintaining a deep understanding of our products and services to effectively communicate with customers
  • Staying up-to-date with industry trends and best practices to continuously improve customer service
About You

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also need to be highly organized, with a strong attention to detail and ability to multitask.

Key qualifications include:

  • Associate's degree or equivalent experience
  • 1+ year of customer service experience, preferably in a call center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and adapt to changing priorities
  • Proficient in Microsoft Office software and typing speed of at least 35 wpm
About Oxford University Press

Oxford University Press is a world-leading publisher of academic and educational materials. We are committed to advancing knowledge and learning, and we are seeking a talented individual to join our team who shares our passion for delivering exceptional customer service.

We offer a competitive salary and benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program. We also offer opportunities for professional development and growth, as well as a dynamic and supportive work environment.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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