Customer Service Representative

18 hours ago


Cary, North Carolina, United States Rose International Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Rose International. As a key member of our service operations team, you will be responsible for coordinating and dispatching technicians to provide exceptional customer service.

Key Responsibilities
  • Coordinate and dispatch technicians to ensure timely and efficient service delivery
  • Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
  • Schedule resources to support standard service agreements
  • Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
  • Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
  • Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
Requirements
  • High school diploma or state-recognized GED required; Associate degree preferred
  • Excellent organizational and interpersonal skills
  • Ability to read and understand customer service contracts
  • Familiarity or experience with HVAC, Fire Alarm, or Security systems preferred
  • Proficient in Microsoft Office and business software systems (e.g., SAP)
  • Good verbal and written communication skills in English
Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.



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