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Admissions Coordinator

1 month ago

Huntsville, Alabama, United States Bradford Health Services Full time
Job Summary

This role will interact with potential clients, referral sources, and internal stakeholders to facilitate the pre-admission process for treatment at Bradford Health Services. The goal is to collect relevant information and motivate individuals to take appropriate action regarding suggested treatment.

Key Responsibilities
  • Answer inbound calls, build rapport, and gather initial information to capture clients in our CRM system.
  • Complete pre-admissions screenings, compare against intake criteria, and escalate for supervisor review when necessary.
  • Gather collateral information from referral sources, family members, and patient stakeholders.
  • Evaluate patient insurance and financial eligibility, discuss financial terms, and motivate patients to start treatment.
  • Advocate for clients, clear roadblocks to admission, and provide referrals to patients where necessary.
  • Collect, record, and convey pertinent client information to supervisors, clinical teams, and staff.
  • Send follow-up materials, including screening summary letters and drug screens, to referral sources.
  • Ensure HIPAA and 42 C.F.R. Part 2 regulations are followed to protect patient health information.
  • Track potential patients not admitted and follow up to convert to admission.
  • Complete assigned trainings and competencies.
  • Record daily patient-related activities in the CRM system.
Requirements
  • Minimum two years of undergraduate studies or 5 years of relevant work experience required.
  • Bachelor's degree preferred, CRSS certification a plus.
  • Knowledge of chemical dependency preferred.
  • Customer service and/or sales experience required.
  • Computer data entry skills required, type 40 wpm required, CRM software experience preferred.
Essential Skills and Abilities
  • Maintain professional boundaries and confidentiality, including knowledge of HIPAA and 42 C.F.R. Part 2 regulations.
  • Be an example of Bradford's core values daily and hold yourself accountable to Bradford standards.
  • Have excellent listening skills, interpret and apply what you hear.
  • Have strong attention to detail.
  • Be self-motivated and able to work under minimal supervision.
  • Be able to bond with potential patients and families in a professional manner.
  • Have valid driver's license and a safe driving record, reliable transportation required.
  • Exhibit high energy level, convey care and empathy while answering calls and completing consultations.
  • Be emotionally and physically capable of functioning under stressful situations.
  • Be able to operate in a metrics-driven culture.
  • Be able to work in a cooperative manner with co-workers, managers, patients, families, and perspective patients and families.
  • Possess a working knowledge of chemical dependency signs and symptoms in adults and adolescents.
  • Possess a working knowledge of emergency, benevolent, and/or self-help referral information.
  • Be able to accurately discuss all services Bradford provides.
  • Ability to identify and escalate priority issues.
  • Regular attendance, consistently punctual and dependable for all scheduled shifts.
  • Displays a willingness to be flexible with daily schedule.