Customer Service Representative

3 days ago


Cortez, United States Jackson Hewitt Full time
Customer Service Associate Job Description

At Jackson Hewitt, we're seeking a skilled Customer Service Associate to join our team. As a key member of our customer support team, you'll play a vital role in delivering exceptional service to our clients.

Key Responsibilities:
  • Greet and Engage with Clients: Provide a warm and professional welcome to all potential clients, setting the tone for a positive experience.
  • Respond to Customer Inquiries: Accurately and promptly address customer questions and concerns, ensuring their needs are met.
  • Resolve Customer Complaints: Professionally handle customer complaints and issues, maintaining a high level of customer satisfaction.
  • Maintain Confidentiality: Safeguard sensitive customer information and maintain confidentiality at all times.
  • Collaborate with Team Members: Work closely with colleagues to achieve department goals and objectives.
  • Stay Up-to-Date on Tax Laws: Stay informed about tax laws and regulations to provide accurate information to customers.

We're committed to providing a supportive and dynamic work environment that fosters growth and development. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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