Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining a clean and organized store environment.
Key Responsibilities- Customer Service: Greet customers in a friendly and welcoming manner, respond to customer inquiries, and resolve issues in a timely and professional manner.
- Front End Operations: Oversee front-end operations, including cash handling, scanning, and customer check-out, to meet or exceed sales, profit, and labor goals.
- Teamwork: Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
- Training and Development: Train, monitor, and coach associates on front-end policies and procedures, including proper handling of product, tender, and coupons.
- Communication: Communicate effectively with customers, associates, and management to ensure seamless operations and resolve issues.
- Education: High School Diploma or equivalent required.
- Experience: 6 months of related experience or training, or equivalent combination of education and experience.
- Skills: Effective interpersonal and customer service skills, good math skills, sound judgment/decision-making skills, and friendly, approachable demeanor.
Kroger is a leading grocery retailer with a commitment to feeding the human spirit. We take pride in bringing diverse teams together with a passion for food and people to create amazing experiences for our customers, communities, and each other.
We offer a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and tuition assistance. Our associates also enjoy a range of perks, including associate discounts, flexible scheduling, and opportunities for growth and development.
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