Retail Operations Leader
2 weeks ago
At lululemon, we are pioneers in performance apparel, dedicated to enhancing the experience of yoga, running, training, and various athletic endeavors. Our commitment to innovative fabrics and functional design allows us to create transformative products and experiences that empower individuals to move, grow, connect, and thrive. Our success is rooted in our groundbreaking products, focus on retail environments, dedication to our workforce, and the meaningful relationships we cultivate within every community we serve. We are devoted to fostering positive change and building a healthier, more vibrant future, which includes nurturing an equitable, inclusive, and growth-oriented atmosphere for our team members.
Position Overview
As the primary leader of the retail location, the Retail Operations Leader is responsible for every facet of store performance, ensuring that all areas are engaged and achieving key objectives while delivering an exceptional guest experience. This role encompasses the recruitment and development of team members, fostering a culture of belonging and growth within the store. Consequently, the Retail Operations Leader guarantees that the store aligns with company values and directives, enhancing guest experiences, operational efficiency, product management, and community engagement.
Key Responsibilities
Leadership and Team Development
- Foster a respectful and inclusive team culture that celebrates diversity, ensuring a supportive and enjoyable environment for all team members.
- Establish a clear vision for the store, aligned with key metrics and initiatives, and communicate this effectively to the team.
- Implement a strategic hiring approach to build a diverse and capable team that drives operational success.
- Support continuous learning and development for all team members through feedback, coaching, mentoring, and performance management.
- Address employee concerns and collaborate with internal resources to resolve issues appropriately.
- Lead an outstanding guest experience by assessing guest interactions and providing technical product knowledge, while supporting team members in addressing any gaps.
- Direct in-store team members to ensure an optimal guest experience that respects guests' time and enhances store operations.
- Manage urgent guest requests and escalations effectively.
- Enhance brand visibility in the community by building and maintaining relationships with local ambassadors, community influencers, and partners.
- Plan and execute community initiatives and projects that resonate with local interests.
- Oversee store visual merchandising and product strategies, executing company-led initiatives effectively.
- Monitor inventory levels and manage product deliveries in accordance with visual merchandising standards.
- Conduct high-level planning for the store, considering strategy, budget, and labor management.
- Manage the store's profit and loss (P&L) in alignment with sales and budget goals.
- Lead from the sales floor to assess and meet the needs of the business, team, and guests through coaching and development.
- Ensure adherence to safety policies and procedures to maintain a secure work environment.
- Perform duties in compliance with applicable policies, procedures, and regulations.
- Responsible for managing controllable budgets, labor hours, and annual sales targets.
- Directly oversee all store leadership roles and manage the hiring and termination processes for store employees.
- Inclusion & Diversity: Champions an inclusive environment that values and celebrates differences.
- Integrity: Demonstrates honesty, fairness, and ethical behavior.
- Leadership: Inspires and motivates others, empowering team members to excel.
- Decision Making: Identifies improvement opportunities and makes timely, effective decisions.
- Drive: Sets ambitious goals and is determined to achieve them, demonstrating innovation and accountability.
- Team Building: Develops high-performing teams that leverage diverse perspectives.
- Strategic Thinking: Considers long-term implications of decisions and aligns actions with company strategy.
- Change Management: Guides others through transitions and uncertainty.
- Business Acumen: Quickly comprehends and addresses business information, including financial statements and retail strategies.
- Effective Communication: Communicates information clearly and understands shared information during interactions.
Eligibility
- Must be authorized to work in the country where the store is located.
- Must have reliable transportation to commute to the assigned store.
- Work hours may vary, including early mornings, afternoons, evenings, late nights, weekends, and holidays.
- Minimum of 1 year in people management, including recruitment and performance accountability.
- At least 1 year of experience managing business operations, including retail scheduling and labor management.
- Education: High school diploma, GED, or equivalent.
- Education: Bachelor's degree or equivalent.
- Experience: 2 years of retail or sales management experience.
- Work is conducted in a vibrant environment with bright lights and music.
- Collaboration is essential, along with independent work.
- Conflict resolution and guest issue mediation may be required.
- Engagement with new individuals and strengthening community partnerships is key.
- Work may involve using computers or technical devices for virtual meetings.
- Physical activity includes moving throughout the store and occasionally lifting boxes up to 30 lbs.
At lululemon, we believe in rewarding exceptional performance. The base salary for this role ranges from $73,530 - $99,484 annually, with the final offer based on market location and individual qualifications. This position also includes a target bonus of 30%, subject to specific criteria, potentially bringing total annual compensation to $95,589 - $129,329. We prioritize investing in our team members, offering a comprehensive benefits package that includes:
- Health and dental benefits, along with mental health support.
- Paid time off.
- Retirement savings plan with matching contributions.
- Generous employee discounts.
- Access to fitness and yoga classes.
- Parental leave top-up.
- A wide range of development courses.
- Networking opportunities, mentorship programs, and leadership training.
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