International Trade Support Representative

1 week ago


Seattle, Washington, United States Nissin International Transport U.S.A. Full time

Position Title: Customer Service Representative

Job Overview:

As a vital member of our team at Nissin International Transport U.S.A., the Customer Service Representative will operate under the guidance of the Import/Export Supervisor. This role is essential in managing all aspects related to import and export operations for assigned accounts.

Key Responsibilities:

  1. Oversee all functions associated with import and export shipments, contributing to the department's growth and efficiency.
  2. Acquire knowledge of all systems and processes relevant to the import-export department.
  3. Adhere to established procedures in line with corporate policies and directives from supervisors.
  4. Ensure compliance with regulations set forth by local, national, and international agencies.
  5. Maintain meticulous records and documentation for each shipment, ensuring accuracy and timeliness.
  6. Coordinate logistics for vessel or flight arrangements to meet customer expectations.
  7. Facilitate surface transportation to ensure successful delivery of goods.
  8. Engage in the preparation of import-export documentation, ensuring thoroughness and compliance.
  9. Deliver exceptional customer service by proactively updating clients on shipment statuses and addressing inquiries.
  10. Communicate effectively with customs, government agencies, and other stakeholders involved in the import-export process.

Qualifications:

The ideal candidate will possess:

  • A minimum of a 2-year degree; a bachelor's degree is preferred.
  • 0-2 years of relevant experience, with a preference for industry exposure.
  • Proficiency in English; bilingual skills in Japanese or other languages such as Spanish, Chinese, or Korean are advantageous.
  • Strong computer skills, including proficiency in MS Office and familiarity with import-export software.
  • Excellent written and verbal communication abilities.
  • A detail-oriented mindset and a commitment to learning.
  • The ability to work collaboratively within a team and independently.

Additional Requirements:

Candidates must be willing to work flexible hours, including potential overtime and weekend shifts. A valid driver's license and the ability to lift up to 20 lbs are also required.

Benefits:

Nissin International Transport U.S.A. offers a comprehensive benefits package, including health, dental, and life insurance, as well as retirement plans, paid time off, and additional perks.



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