Patient Access Liaison
1 week ago
CareDx, Inc. is seeking a Patient Access Representative to serve as a liaison between our CLIA lab and transplant centers and clinics. The successful candidate will possess a wealth of cross-functional knowledge, including laboratory operations and external clinical expertise.
Key Responsibilities:
- Establish and maintain relationships with external medical centers and clinics to ensure timely and accurate processing of patient test orders.
- Collaborate with internal laboratory accessioning teams to ensure efficient triage and processing of specimens.
- Ensure site-wide protocol adherence from ordering to laboratory specimen handling.
- Work with operations and laboratory leadership to align turnaround time goals by reducing holds.
- Provide exceptional customer service, handling and resolving common requests, including customer supply order entry, results and reporting, and technical questions.
- Identify and resolve ongoing service problems through trend analysis and propose long-term solutions.
Requirements:
- 1-3 years of experience in laboratory or clinical diagnostics industry operations.
- Excellent customer service skills and laboratory experience preferred.
- High level of energy and work ethic, with strong analytical capabilities and ability to thrive in a fast-paced environment.
- Proficiency in reporting and data analytic tools, such as Excel and Salesforce.com.
- Strong verbal and written communication skills, with a focus on quality and accuracy.
About CareDx, Inc.
CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. We offer products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey.
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