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Senior Warranty Claims Auditor
2 months ago
PACCAR stands as a global frontrunner in the innovation, production, and customer service of premium light-, medium-, and heavy-duty trucks under the renowned Kenworth, Peterbilt, and DAF brands. In addition to truck manufacturing, PACCAR excels in designing and producing advanced powertrains, offering financial services, information technology solutions, and distributing truck components integral to its core operations.
About Peterbilt Motors Company
From highways to construction sites, and city streets to logging roads, the red oval of Peterbilt is a recognized emblem of performance, dependability, and pride. Since its inception in 1939, Peterbilt has established itself as America's leading manufacturer of high-quality trucks. Our commitment to delivering products and services that enhance our customers' performance, image, profitability, and peace of mind truly positions Peterbilt as the Class of the Industry.
Position OverviewThe Warranty Auditor plays a critical role in examining dealer claims, managing supplier recoveries, overseeing auto approval initiatives, and maintaining the PACCAR Registration Warranty system's backend tables and data. This position collaborates closely with dealers, the internal warranty department, and management to conduct regular audits. The role necessitates travel to dealer locations across the United States and Canada, ranging from 50% to 75%.
Key ResponsibilitiesThe individual will plan and implement audits aimed at evaluating internal control processes and operational efficiency, adhering to departmental standards and expectations.
- Conduct thorough data analysis to support audit planning and testing.
- Perform monthly, quarterly, and annual assessments of claim costs, SRT usage, campaigns, programs, dealer labor rates, and other relevant areas.
- Develop or update audit programs as necessary.
- Facilitate meetings with various management levels to effectively communicate audit progress, address audit issues, and propose corrective measures.
- Prepare comprehensive audit reports that clearly articulate findings and recommended actions in both technical and layman's terms for key stakeholders.
- Maintain a thorough understanding of warranty procedures and assist in their updates.
- A minimum of 7 years of relevant experience in accounting, internal auditing, consulting, or business analysis.
- Strong mechanical repair knowledge, preferably in heavy-duty trucks or automotive sectors.
- Excellent written and verbal communication skills.
- Robust analytical abilities with a proven track record of interpreting data and identifying significant insights.
- Capacity to work independently with minimal oversight.
- A quick learner who thrives in a fast-paced, results-driven environment.
- Ability to engage professionally with all levels of management and external partners.
- Experience in data analytics, particularly with SQL, Tableau, and Excel, is preferred.
- Willingness to travel up to 50-75% of the time as required.
- A Bachelor's degree is required.
- An MBA or Master's degree is preferred.
- Competitive salary along with a 401k plan featuring a 5% match and a company-funded pension plan after 5 years of service.
- Comprehensive medical, dental, and vision insurance options for you and your family.
- Generous Paid Time Off policy, including vacation, paid holidays, and sick leave.
- Tuition reimbursement for ongoing education, available after one year of service.
- A Global Fortune 500 company offering a wide range of growth and development opportunities.
- Collaborate with experienced, goal-oriented colleagues recognized as experts in their respective fields.
PACCAR is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace. We promote diversity through mentorship, events, and support groups, including the Diversity Council, Peterbilt Women's Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D), and ADVOCATE (an LGBTQ support group).
