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Guest Services Representative

2 months ago

Durham, North Carolina, United States Remington Full time
Job Overview

Key Responsibilities
  • Welcome and engage with guests in a friendly manner, efficiently managing their check-in and check-out processes. Assist with pre-registration and reservation management as needed.
  • Ensure accurate and timely posting of all charges to guest accounts.
  • Maintain comprehensive knowledge of the Front Office systems, handling both routine and infrequent transactions with ease.
  • Effectively manage cash transactions, including the receipt of payments via cash, checks, and credit cards, ensuring accurate change is provided.
  • Review and accommodate special requests for reservations, ensuring appropriate room assignments.
  • Understand hotel pricing structures, discounts, and applicable procedures.
  • Possess a solid understanding of reservation protocols, including the ability to process same-day bookings efficiently. Familiarity with cancellation and relocation procedures is essential.
Location Insights

Located in a vibrant area, this position offers a unique opportunity to work in a recently updated hotel environment, providing a comfortable retreat for guests after their daily activities. The hotel is conveniently situated near several major businesses and educational institutions, enhancing the guest experience.

Candidate Profile

Desired Attributes
  • Strong work ethic and self-motivation.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
  • A collaborative spirit, with a passion for delivering exceptional guest experiences.