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Patient Access Operations Leader

2 months ago

Tulsa, Oklahoma, United States Ensemble Health Partners Full time
Thank you for considering a career at Ensemble Health Partners

This position is an on-site role. Candidates must be able to work on-site.

Available Shift:
* M-F 8am-4:30pm (On call as facility operates 24 hours)

About Ensemble Health Partners:
Ensemble Health Partners is a premier provider of technology-driven revenue cycle management solutions for healthcare systems, including hospitals and affiliated physician groups. We deliver comprehensive revenue cycle solutions along with a wide array of point solutions to clients nationwide. Our mission is to keep communities healthy by ensuring the vitality of hospitals. We understand that healthcare requires a personal touch, and we believe that every interaction should be significant. This is why our team members are the cornerstone of our organization. By empowering them to challenge the status quo, we know they will make a difference.

Key Responsibilities:
  • The Patient Access Operations Leader is responsible for organizing and coordinating the activities of assigned personnel to ensure safe, effective, and appropriate operations in a fiscally responsible manner.
  • Resolve issues related to the area of responsibility while maintaining a thorough understanding of the functions within the department.
  • Collaborate with the Patient Access Manager to develop and mentor staff, fostering optimal performance.
  • Oversee orientation and training for all Patient Access personnel.
  • Execute Revenue Cycle tasks essential for compliance and exceptional customer service.
  • Assist the Patient Access Manager with daily operational functions.
  • Utilize decision-making skills by gathering, analyzing, and interpreting information to determine the best course of action.
  • Demonstrate courage by addressing challenging issues and engaging in difficult conversations.
  • Employ effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.
  • Partner with individuals to support their development of knowledge, skills, and abilities, empowering them to reach their full potential.
  • Establish and maintain trusting relationships by accurately understanding and interpreting emotions, adapting behaviors to achieve desired results.
  • Ensure an inclusive environment by making decisions that leverage the capabilities and insights of individuals from diverse backgrounds.
  • Coordinate all registration duties with direct and indirect reporting employees.
  • Ensure daily completion of registration and pre-registration tasks.
  • Provide training and support to staff.
  • Monitor daily productivity and communicate results to staff, reviewing key performance metrics.
  • Assign and coordinate staff schedules, including rotations, time off, and call-offs as necessary.
  • Manage the upfront collection process, tracking and monitoring as required.
  • Assign goals and provide coaching and corrective action as needed.
  • Participate in an on-call rotation, which may include days, nights, and weekends.
  • While on-call, provide administrative and educational guidance to staff as needed.
  • Assist in developing departmental processes and procedures.
  • Conduct audits to ensure acceptable performance and provide ongoing coaching and education.
  • Act as a resource for staff and ancillary departments.
  • Promote excellent customer service for both internal and external clients.
  • Hold self and others accountable for behaviors that enhance service excellence.
  • Manage assigned projects related to implementation, tracking, and process changes.
  • Report routinely to Patient Access Leadership for monitoring purposes.
  • Attend facility meetings as required to ensure alignment and effective communication between teams.

Experience & Education:
  • 2 Year/Associates Degree or 4 Year/Bachelor's Degree preferred.
  • 1+ years of supervisory experience in healthcare or business preferred.
  • Ability to lead and direct others; strong analytical skills; proficiency in Microsoft Office.
  • Knowledge of registration, insurance, scheduling, and hospital billing.

Company Recognition:
Ensemble Health Partners has been recognized as a three-time winner of the "Best in KLAS" award, along with the Top Workplaces Healthcare Industry Award and the Top Workplaces USA Award.

Benefits:
We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Schedule:
  • 8 hour shift
  • Day shift
  • On call

Education:
  • Associate Degree (Preferred)

Experience:
  • Patient Access: 2 years (Required)
  • Supervisor/Management: 2 years (Required)

Work Location:
In person.