Clinical Operations Manager

3 weeks ago

Riverdale, Georgia, United States ICBD Holdings LLC Full time

About ICBD Holdings LLC

We are a leading provider of autism care services, dedicated to delivering exceptional support to families and individuals affected by autism. Our team is passionate about making a positive impact in the lives of those we serve.

Job Summary

We are seeking an experienced Clinical Operations Manager to lead our team in delivering high-quality autism care services. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our clinic, ensuring the delivery of exceptional client care, and driving business growth.

Key Responsibilities

  • Oversee the operational, financial, and clinical objectives of the clinic, including strategic growth of autism services in the local market
  • Review and manage operating KPIs established for the clinic and region, including team-member recruitment, new client intake, treatment hours, billable hours for clinicians, and other operational and financial measures
  • Engage with the recruitment team to interview, attract, and retain top clinical talent for the clinic
  • Manage clinician and client missed-hours reports and work with Lead RBTs to manage variance from scheduled hours
  • Work with the Clinical Director and Director of Training & Professional Development to monitor clinical quality metrics, schedule training sessions, and evaluate program effectiveness
  • Convene weekly staff meetings to address client issues and concerns, client and team-member scheduling matters, professional training, program development, and performance matters
  • Coordinate with Admissions and the Client Care Coordinator to understand new client circumstances, the intensity of services required, the anticipated schedule of services, and team-member assignments
  • Oversee the scheduling of team members to manage the appropriate assignment of clients and service hours effectively
  • Participate in regional administrative meetings, workgroups, and best-practices sessions
  • Establish strong relationships with referral sources through continuous community outreach activities
  • Demonstrate the company's cultural values, fostering healthy working relationships and enhancing the coordination of the team to ensure the successful accomplishment of the company's goals and objectives

Requirements

  • MBA
  • Financial analysis: 7+ years
  • Management with P&L accountability: 7+ years (medical or mental/behavioral health preferred)
  • Healthcare experience: 12+ years (preferred)
  • Understanding of ABA, early childhood education, and/or social services (strongly preferred)
  • Willingness to travel: 25%
  • Ability to maintain clean background/drug screenings and driving record

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