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Tax Office Operations Manager

1 month ago

Riverdale, Georgia, United States H&R Block Full time
About the Role

We are seeking an experienced Associate Team Leader to support our retail office during tax season. As a key member of our team, you will be responsible for ensuring quality and consistent execution of our Service Standards, providing daily operations direction for the tax office, and delivering an outstanding client experience.

Key Responsibilities
  • Support the Multi-Unit Team Leader in executing and holding tax office associates accountable to Service Standards execution and client service experience.
  • Serve as point of contact for onsite escalated client service concerns and ensure clients are scheduled properly and conflicts are resolved.
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
  • Lead daily huddles and communicate essential information to office associates.
Requirements
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude.
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
  • High school diploma / equivalent or higher.
About Us

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results.

It's an exciting time to be a part of H&R Block. We're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.