Food Service Operations Manager

1 day ago


SaintDizierlesDomaines, Nouvelle-Aquitaine, United States Great Wolf Lodge Full time
Job Title: Food Outlet Supervisor

At Great Wolf Lodge, we're seeking a highly skilled Food Outlet Supervisor to join our team. As a key member of our food and beverage operations, you'll play a critical role in delivering exceptional guest experiences and driving business success.

Key Responsibilities:
  • Supervise daily food outlet operations to ensure seamless execution of lodge standards and completion of daily tasks and assignments.
  • Assist with overall restaurant operations, including point-of-sale transactions, expediting, re-stocking, and ensuring staff breaks.
  • Ensure outlets are sanitized, cleaned, stocked, and set up correctly at the start of and throughout the shift, adhering to sanitation, safety, and alcohol beverage control policies.
  • Provide coaching, encouragement, and recognition to team members regularly.
  • Understand and champion Great Wolf Lodge policies and procedures, collaborating with department and lodge leadership in performance management of the department and its team members.
  • Respond to guest concerns and escalate to leadership as necessary.
  • Understand and participate in scheduling of staff, execution of labor management and forecasting.
  • Perform daily audits to ensure optimal operation to standards.
  • Conduct daily stand-up meetings with food and beverage team to prioritize the day and facilitate feedback.
  • Monitor team performance, providing real-time feedback and coaching.
  • Participate in recruitment and selection of talent for the F&B team.
  • Partner with F&B leadership to develop and execute action plans related to guest service and team engagement measured through NPS and eNPS.
  • Participate in team performance management, including employee reviews, corrective action, investigations, conflict resolution, etc.
  • Maintain quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair.
Requirements:
  • High School diploma or GED.
  • Minimum of 1 year experience in a food service leadership capacity.
  • Minimum of 1 year experience utilizing Point-of-Sale (POS) technology.
  • Experience with Microsoft Office and general software systems; proficiency in Excel, Word, and Outlook.
  • Demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills.
  • Basic math skills (addition, subtraction, etc.) as they apply to cash handling.
  • Proficient in both written and spoken English.
  • Ability to work flexible schedule, including nights, weekends, and holidays as needed.
Preferred Qualifications:
  • Associates degree or higher in hospitality or related field.
  • Prior experience with Micros POS.
  • Serve-Safe and/or TIPS certification.
  • Previous hotel experience, preferably in a large family resort or hotel.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional guest experiences and driving business success, we encourage you to apply for this exciting opportunity.



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