Emergency Services Director

7 days ago


SaintDizierlesDomaines, Nouvelle-Aquitaine, United States Paul Davis Restoration of Williamsburg, VA Full time
Job Title: Emergency Services ManagerJob Summary:

We are seeking an experienced Emergency Services Manager to join our team at Paul Davis Restoration of Williamsburg, VA. The successful candidate will be responsible for leading our Mitigation Department, ensuring the growth and development of the business, and managing a team of staff.

Key Responsibilities:
  • Manage and delegate tasks to Mitigation Department staff, including emergency services and contents
  • Recruit, train, and coach Mitigation Department staff and Labor, Mitigation Crew Leaders, and Coordinators
  • Set goals for each team member, conduct performance reviews, and participate in the hiring process
  • Approve hourly employees' time cards, conduct monthly staff meetings, and use tools and reporting to budget and margin results
  • Drive response and urgency, maintain morale and engagement, and recruit vendors and subcontractors
  • Responsible for Resource Management, including equipment inventory, asset tracking, dispatching, on-call scheduling, vehicle maintenance, and staffing needs
  • Complete estimates for Mitigation losses, review estimates written by Mitigation Crew Leaders, and communicate with insurance carriers
  • Audit customer service complaints, manage job profit, and ensure production meets Gross Profit goals
  • Collect payment from closed jobs, monitor and address safety issues, and follow company values and 10 Serving Basics
  • Market and sell company services to clients, insurance carriers, and industry professionals, and collect Accounts Receivable
  • Attend industry-related trainings and perform all other duties as assigned
Requirements:
  • High School Diploma or GED required
  • Strong customer service skills and two plus years of experience in a Management or Leadership role within the Restoration Industry
  • Five plus years of experience within the Emergency Services Department within the Restoration Industry, with experience writing Emergency Services (Mitigation) estimates
Preferred Qualifications:
  • Associate Degree or Bachelor's Degree
  • IICRC certifications and four plus years of industry experience
Physical Requirements:
  • Must be able to stay in a stationary position up to 50% of the time
  • Occasionally move about inside the office and clients' properties to complete estimates and oversee job completion
  • Constantly operate a computer and other office productivity machinery
  • Must be able to observe and perceive information on a computer and documents
  • Must be able to communicate and converse with customers and staff over the phone and face-to-face
  • Occasionally lift up to 50lbs and safely operate a company vehicle
Equal Opportunity Employer:

Paul Davis Restoration is an equal opportunity employer and provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.



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