Food Outlet Supervisor
2 months ago
At Great Wolf Lodge, we are seeking a highly skilled and experienced Food Outlet Supervisor to join our team. As a key member of our food and beverage operations, you will be responsible for ensuring the successful execution of all lodge standards and daily tasks and assignments.
Key Responsibilities:- Supervise daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
- Assist with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks
- Ensure that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
- Provide coaching, encouragement, and recognition to pack members regularly
- Understand and champion Great Wolf policies and procedures, and collaborate with Department and Lodge leadership in performance management of the department and its Pack Members
- Respond to pack/guest concerns and escalate to leadership as appropriate
- Understand and participate in scheduling of staff, execution of labor management and forecasting
- Provide supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters
- Perform daily audits per procedure to ensure optimal operation to standards
- Conduct daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members
- Monitor performance of staff, providing real time feedback and coaching
- Participate in recruitment process and selection of talent for the F&B staff
- Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
- Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
- Maintain quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
- Assist in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
- High School diploma or GED
- Minimum of 1 year experience in a food service leadership capacity
- Minimum of 1 year experience utilizing Point-of-Sale (POS) technology
- Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Basic math skills (addition, subtraction, etc.) as they apply to cash handling
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
- Associates degree or higher in hospitality or related field
- Prior experience with Micros POS
- Serve-Safe and/or TIPS certification
- Previous hotel experience, preferably in a large family resort or hotel
- Able to lift up to 30lbs
- Able to bend, stretch, and twist
- Able to stand and walk for long periods of time
Great Wolf Lodge is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are passionate about delivering exceptional guest experiences and have a strong background in food and beverage operations, we encourage you to apply for this exciting opportunity.
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