Customer Service Representative
5 days ago
About Truepill Inc.
We are a digital health platform that empowers our partners to deliver world-class healthcare experiences. Our mission is to transform consumer healthcare through innovation and technology.
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries and provide resolutions using our internal tools
- Answer phone calls and provide support to customers
- Review problem orders and escalate issues to the appropriate team members
- Interact with patients to resolve prescription claims, order status, and shipping location issues
- Maintain a positive and professional attitude towards customers at all times
- Collaborate with other team members to ensure smooth workflow and provide support as needed
- Work flexible hours, including weekends, based on business needs
- Communicate effectively with coworkers, patients, and customers
- Develop and maintain relationships with our partners and internal team
Requirements
- 1+ year of customer service experience required
- 1+ year of pharmacy or healthcare experience preferred
- Experience using medical terminology preferred
- Call center experience highly preferred or experience with high-volume calls
- Possess proper etiquette skills to provide excellent customer service
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