Customer Service Representative

5 days ago


Hayward, California, United States Truepill Inc. Full time

About Truepill Inc.

We are a digital health platform that empowers our partners to deliver world-class healthcare experiences. Our mission is to transform consumer healthcare through innovation and technology.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries and provide resolutions using our internal tools
  • Answer phone calls and provide support to customers
  • Review problem orders and escalate issues to the appropriate team members
  • Interact with patients to resolve prescription claims, order status, and shipping location issues
  • Maintain a positive and professional attitude towards customers at all times
  • Collaborate with other team members to ensure smooth workflow and provide support as needed
  • Work flexible hours, including weekends, based on business needs
  • Communicate effectively with coworkers, patients, and customers
  • Develop and maintain relationships with our partners and internal team

Requirements

  • 1+ year of customer service experience required
  • 1+ year of pharmacy or healthcare experience preferred
  • Experience using medical terminology preferred
  • Call center experience highly preferred or experience with high-volume calls
  • Possess proper etiquette skills to provide excellent customer service


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