Technology Advisor

4 weeks ago

Houston, Texas, United States Transwestern Full time
Job Summary

Transwestern Real Estate Services is seeking a skilled Technology Advisor to provide IT support for computer, telephone, and business systems to our team members. This role involves participating in nationwide initiatives to leverage technology and improve team member productivity and user experience.

Key Responsibilities

Respond to inquiries and requests for support from team members via our service desk system.
Identify, troubleshoot, and resolve hardware and software user issues.
Maintain necessary updates and patches to hardware and software environment.
Document all pertinent end-user identification information, including name, department/property, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Provide technical software, hardware, and network problem resolution to national users by performing question/problem diagnosis and guiding users through step-by-step solutions in both a call center environment and end-user physical locations.
Clearly communicate technical solutions in a user-friendly, professional manner.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and pass more complex end-user problems on to level two or level three support.
Identify and learn appropriate software and hardware used and supported by the organization.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Provide one-on-one end-user training as needed.
Assist with developing documentation and knowledge base articles for end users.
Assist other IT resources as needed.
Perform related duties consistent with the scope and intent of the position.

Requirements

A High School diploma or GED.
Prefer 1 to 2 years of college-level coursework in computer science, computer information systems, or networking.
A minimum of 1+ years of related experience.
Demonstrated knowledge of basic computer hardware.
Advanced proficiency with desktop operating systems, including Windows 10, Microsoft Server 2012/2016, Microsoft Active Directory, Microsoft Office 365, Citrix XenApp, Adobe Acrobat, and front-end experience supporting VOIP telephone systems and mobile device operating systems, including Android and IOS.
Experience providing IT support in a call center environment.
Demonstrate strong analytical capabilities with a high attention to detail.
Ability to handle multiple projects, changing priorities, and time-sensitive workloads.
Ability to provide general direction, be self-managed, and work independently.
Ability to provide efficient, timely, reliable, and courteous service to internal and external customers.
Ability to keep information and internal communications confidential.
Exhibit excellent verbal and written communication skills.
Must be able to remain in a stationary position 50% or more of the time and constantly operate a computer and other office productivity machinery or, by request, be provided reasonable accommodations to perform the essential functions of the position.

Work Shift

Location

Houston, TX

We Are Transwestern

Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace diversity, equity, and inclusion — not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone. Transwestern offers an exciting work environment, competitive salary, and excellent benefits, which include medical, dental, and vision coverage, as well as a 401(K) plan. Transwestern is an Equal Opportunity Employer.

Third Party Agencies/Vendors

Transwestern recognizes the valued service provided by its recruitment agencies and as such have a Preferred Supplier List, which whom terms of business have been agreed. Only suppliers who have signed these terms can engage with Transwestern and its Family of Companies. If you are interested in becoming a Preferred Supplier vendor, we invite you to email us only at recruittw@transwestern.com. Please provide relevant information about your agency, and our dedicated team will carefully review and approve your submission. We will reach out if we find that there is a potential match and interest in adding your agency to our preapproved recruiting vendors list. Agreements obtained outside of this formal process will not be recognized and will be deemed invalid. We appreciate your understanding and cooperation in adhering to this established procedure. Thank you in advance.

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