Store Operations Manager
1 week ago
The Store Operations Manager is responsible for overseeing the daily operations of an individual store within their assigned area. Under the supervision of the Area Manager, this role assumes the operational duties of a Store Manager, providing leadership, support, and direction to staff within the assigned locations.
Key Responsibilities:- Ensure accurate and timely completion of company bookwork, including bank deposits, till reconciliation, and cash management.
- Manage inventory levels, stock counts, and inventory controls, ensuring efficient ordering and delivery processes.
- Enforce company standards for quality, customer service, and health and safety, maintaining a clean and welcoming store environment.
- Respond to customer complaints and comments, providing prompt and effective resolutions.
- Conduct regular tours of the property, engaging with team members and customers to identify and address urgent issues.
- Communicate with the Store Manager or Area Manager regarding outstanding issues and concerns.
- Maintain a focus on food quality and preparation, ensuring high standards are met at all times.
- Implement new policies and promotions, communicating effectively with the team.
- Manage orders and returns, invoices, and troubleshoot errors as needed.
- Verify and finalize timecards for employees, approving paid time off when required.
- Occasionally travel between assigned stores, supporting all roles and responsibilities within designated stores.
- Bachelor's degree in Business Administration or related field preferred.
- Minimum one year of related experience and/or training; or equivalent combination of education and experience.
- Excellent verbal, written, and oral communication skills.
- Ability to comprehend and apply principles of intermediate mathematics.
- Familiarity with Internet software, spreadsheet software, and word processing software.
$55,000 - $65,000 per annum, depending on experience and qualifications.
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