Sales Team Leader
4 days ago
Carter's is seeking a highly motivated Part Time Sales Manager to join our team. As a Sales Manager, you will be the first point of contact for our customers, providing excellent service and ensuring a positive shopping experience.
Key Responsibilities
- Become a product expert for our Carter's and OshKosh B'gosh brands, assisting customers with their purchases and providing personalized recommendations.
- Welcome and engage with customers, providing a warm and welcoming environment for all shoppers.
- Maintain a customer-focused approach on the sales floor, ensuring that every customer interaction is positive and memorable.
- Foster a positive and inclusive environment for employees and customers alike, promoting a culture of respect and teamwork.
- Consistently model service standards and omni-channel experiences, while coaching and developing others to achieve similar results.
- Lead and execute assigned business focus areas, planning and following through on initiatives to drive sales growth and customer satisfaction.
- Perform Leader on Duty supervisor responsibilities, responding to customer concerns in a timely and effective manner.
- Utilize customer feedback to identify areas for improvement, implementing actions to drive results and enhance the customer experience.
- Build customer loyalty through Company-sponsored programs, including credit and rewards initiatives.
- Offer consistent, in-the-moment feedback to store team members, raising performance concerns to the Store Manager as needed.
- Recognize and reward exceptional performance through positive reinforcement and appreciation.
- Support store team with Asset Protection, maintaining a consistent level of customer service, safety awareness, and operational controls.
Requirements
- A positive and solutions-oriented mindset, with effective verbal and written communication skills.
- The ability to manage multiple tasks and priorities, with proficient computer and technology skills (Outlook, Excel, web navigation, etc.).
- A high school diploma or equivalent, with a variety of skills and experiences.
- The ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
- Availability to work a variety of shifts, including days, nights, weekends, and holidays as scheduled.
About Carter's
Carter's is an Equal Opportunity and Affirmative Action employer, committed to creating a diverse environment.
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