Sales Associate, Part-Time, Softlines, Student Store

5 days ago


Great Lakes, Illinois, United States Navy Exchange Full time
Job Summary:

Sales Associates at Navy Exchange are responsible for providing exceptional customer service and selling general merchandise to customers. They work as part of a sales team to anticipate and exceed customer expectations.

Duties and Responsibilities:

  • Greet and engage customers in conversation to provide sales-related assistance.
  • Assist customers in selecting merchandise and suggest additional items to complement their selections.
  • Offer customers the opportunity to purchase extended product warranties and explain coverage, benefits, and price.
  • Interact with customers and coworkers in a friendly and professional manner, adhering to Navy Exchange dress code and uniform standards.
  • Become knowledgeable about merchandise, including proper set-up, use, care, and characteristics of various products.
  • Communicate product-related information to customers knowledgeably and legibly.
  • Ensure assigned areas are fully stocked and merchandise is neatly arranged.
  • Communicate with supervisors and store managers regarding stock additions, deletions, fast and slow-selling merchandise, customer preferences, needs, and problems.
  • Participate in department meetings and actively seek to exchange ideas regarding improvements in customer service, job performance, and achievement of store/department sales goals.
  • Complete sales transactions efficiently and thank customers for their patronage.
  • Perform all types of cash register transactions in an accurate and procedurally correct manner.
  • Advise customers of upcoming sales events and services available throughout the Navy Exchange.
  • Offer customers the opportunity to open a NEXCARD account and inform them of NEXCARD account benefits.
  • Handle customer returns and problems tactfully and efficiently.
  • Maintain a high level of awareness in assigned areas and offer excellent customer service to all patrons.
  • Unpack, stage, and move merchandise as assigned.
  • Assist in creating store displays and performing periodic inventories.
  • Complete paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc.


Qualifications:

No experience required. High school graduate or equivalent preferred.
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