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Sales Associate

2 months ago

Great Lakes, Illinois, United States Navy Exchange Full time
Job Summary:

As a sales associate at Navy Exchange, you will be the face of our company, highlighting our brand and image while contributing to building our reputation as a company that values its customers and their opinions.

You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and able to articulate our purpose in a manner that is educational, insightful, and professional.

Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:
CUSTOMER SERVICE
Proactively engage and make a connection with customers. Asking questions and listening to customers' needs. Directing customers to merchandise, informing them about upcoming events, promotions, mobile offers, STAR card. Provide premier customer service. Cooperate and build positive, inclusive, and respectful relationships, take accountability for your own actions and outcomes.
ORGANIZATION
Maintaining store appearance.
SALES
Cross-selling products and knowing the layout of the store. Make suggestions to customers on latest trends and current promotions based on customers' individual needs. Upselling products. Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge specs. Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling, including counting money and returning accurate amounts to customers. Completing various forms of paperwork, reports, and reconciliation.
INVENTORY
Be the keeper of merchandise, complete all inventory processes, and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
DEPENDABILITY
Adherence to assigned work schedule. Accurate and complete follow-through on work assignments. Other Duties as assigned.