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Driver and Identification Service Center Specialist

1 month ago

Coralville, Iowa, United States Iowa Department of Administrative Services Full time
Job Summary

We are seeking a highly skilled and detail-oriented Driver and Identification Service Center Specialist to join our team at the Iowa Department of Transportation. As a key member of our team, you will be responsible for issuing accurate licensure and driving tests to ensure the safety of Iowa's public.

This is a critical role that requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment. If you are a motivated and organized individual who is passionate about public service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Issue licenses or identification documents to Iowa drivers and citizens
  • Administer and score motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations
  • Provide expert knowledge of driver's license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards
  • Review State and Federal record and database information to determine issuance/non-issuance eligibility
  • Complete vision and hearing screenings
  • Obtain customer photo and signature for licenses or identification documents
  • Act as point of contact for customer questions and inquiries
  • Support teammates through knowledge sharing, training, mentoring, and other activities

Requirements:

  • Graduation from high school (or GED equivalent) and experience equal to three years of full-time clerical or closely related work
  • A total of three years of education and/or full-time experience, where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience
  • Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate

What We Offer:

  • Competitive pay and benefits package, including health, dental, flexible spending, and life insurance
  • Opportunities for professional growth and development
  • Paid time off, including biweekly vacation, separate sick leave, accruals that rollover on a yearly basis, and 9 paid holidays per year
  • Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
  • Optional 401A plan with employer contributions
  • Employee Discount Programs from various vendors

How to Apply:

Apply online at [insert link].