Senior UX Researcher

4 days ago

Indianapolis, Indiana, United States Capgemini Full time
Job Title: Senior UX Researcher

Sogeti, a leading provider of professional technology services, is seeking a highly skilled Senior UX Researcher to join our team. As a Senior UX Researcher, you will play a vital role in analyzing and optimizing the customer journey by conducting user research, creating customer journey maps, and assessing the impact of integration points on the overall customer experience.



Responsibilities:


  • Create detailed customer journey maps that illustrate the end-to-end user experience, identifying touchpoints, pain points, and opportunities for improvement.
  • Conduct comprehensive user research to identify customer needs, pain points, and behavioral patterns.
  • Develop and implement effective research methodologies, including surveys, interviews, usability testing, and data analysis, to gather user insights.
  • Collaborate with cross-functional teams, including UX/UI designers, product managers, and developers, to understand integration points and their potential impact on customer experience.
  • Analyze quantitative and qualitative data to identify trends, patterns, and opportunities for enhancing the overall user experience.
  • Work closely with stakeholders to communicate research findings, insights, and recommendations effectively.
  • Collaborate with design and development teams to translate research insights into actionable recommendations and innovative solutions.


Requirements:


  • A portfolio or examples of previous work demonstrating expertise in UX/CX research and customer journey mapping would be highly advantageous.
  • Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Design, or a related field.
  • Proven experience (5+ years) in UX/CX research, with a focus on creating customer journey maps and assessing the impact of integration points on the overall customer experience.
  • Strong knowledge of user research methodologies, including survey design, interviewing techniques, usability testing, and data analysis.
  • Excellent analytical and problem-solving skills, with the ability to derive actionable insights from complex data sets.
  • Demonstrated ability to create compelling customer journey maps that effectively communicate user experiences and pain points.
  • Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams and stakeholders.
  • Familiarity with the insurance industry and an understanding of the unique challenges and dynamics involved in designing user experiences for insurance products.
  • Experience working in an Agile development environment is preferred.


Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

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