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Executive Director of Operations

2 months ago

Midlothian Virginia, United States Massage Envy Full time
About the Role

We are seeking an experienced and results-driven Executive Director of Operations to join our team at Massage Envy. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer experiences across our locations.

Key Responsibilities
  • Business Development: Develop and implement strategies to drive business growth, increase revenue, and improve market share.
  • Operational Excellence: Oversee the implementation of operational processes and procedures to ensure efficiency, productivity, and quality across all locations.
  • Team Leadership: Lead and develop a high-performing team of location managers, ensuring they have the skills, knowledge, and resources needed to succeed.
  • Customer Experience: Collaborate with location managers to ensure exceptional customer experiences, high-quality services, and excellent customer satisfaction.
  • Financial Management: Analyze financial performance, identify areas for improvement, and develop strategies to optimize profitability.
  • Compliance and Risk Management: Ensure compliance with company policies, procedures, and regulatory requirements, and identify and mitigate potential risks.
Requirements
  • Leadership Experience: Proven track record of leadership experience in a multi-unit or franchise environment.
  • Business Acumen: Strong understanding of business operations, finance, and marketing principles.
  • Communication and Interpersonal Skills: Excellent communication, interpersonal, and leadership skills.
  • Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
  • Technical Skills: Proficiency in Microsoft Office, particularly Excel, and experience with operational software and systems.
What We Offer
  • Competitive Compensation: Salary and bonus structure based on performance.
  • Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance.
  • Professional Development: Opportunities for professional growth and development, including training and education programs.
  • Collaborative Work Environment: Collaborative and dynamic work environment with a team of experienced professionals.