Helpdesk Technician Position in Jackson MS

4 weeks ago


Jackson, Mississippi, United States Snapx Full time

Job Title: Helpdesk Technician Position in Jackson MS

Job Summary:
We are seeking a skilled Helpdesk Technician to join our team in Jackson MS. The successful candidate will provide technical support and assistance to end-users, ensuring the smooth operation of systems, software, and hardware. This role involves responding to user inquiries, diagnosing issues, and offering solutions to users at the office or working remotely.

Key Responsibilities:
- Provide technical support and assistance to end-users
- Troubleshoot problems related to network connectivity, system performance, software applications, and other IT-related matters
- Respond to user inquiries and offer solutions
- Log and track issues through an ITSM ticketing system

Requirements:
- Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems
- Strong communication skills and a customer-service mindset

Preferred Skills:
- Experience with KACE ITSM system, SmartDeploy/PDQ suite of products, supporting Citrix, Microsoft M365

How to Apply:
Interested candidates should submit their updated resume and candidate submission format details. Interviews are in progress, and urgent response is appreciated.


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