Helpdesk Technician

2 weeks ago


Jackson, Mississippi, United States Snapx Full time
Job Title: Helpdesk Technician

We are seeking a skilled Helpdesk Technician to join our team at Snapx. As a Helpdesk Technician, you will be responsible for providing technical support and assistance to end-users, ensuring the smooth operation of systems, software, and hardware.

Job Summary:

The Helpdesk Technician will be the primary point of contact for users experiencing technical issues. You will troubleshoot problems related to network connectivity, system performance, software applications, and other IT-related matters. Your strong communication skills, technical proficiency, and customer-service mindset will be essential for success in this role.

Key Responsibilities:
  • Provide technical support and assistance to end-users via phone, email, or in-person.
  • Troubleshoot problems related to network connectivity, system performance, software applications, and other IT-related matters.
  • Log and track issues through an ITSM ticketing system and escalate more complex problems to higher-level IT staff when necessary.
  • Assist in setting up new equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested.
Requirements:
  • Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.
  • Strong communication skills, technical proficiency, and a customer-service mindset.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Preferred Qualifications:
  • Previous supervisory experience.
  • Experience with KACE ITSM system, SmartDeploy/PDQ suite of products, and supporting Citrix, Microsoft M365.

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application.


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