Help Desk Support Specialist
3 weeks ago
Lorven Technologies is seeking a skilled Help Desk Technician to provide technical support and assistance to end-users. The successful candidate will ensure the smooth operation of systems, software, and hardware, responding to user inquiries, diagnosing issues, and offering solutions.
Key Responsibilities:
Provide technical support and assistance to end-users
Troubleshoot problems related to network connectivity, system performance, software applications, and other IT-related matters
Image PCs, issue equipment to employees, provide user support for internal applications, and assist with mobile and VoIP phones
Log and track issues through an ITSM ticketing system and escalate complex problems to higher-level IT staff when necessary
Maintain documentation and perform similar tasks as requested
Ensure all user issues are resolved promptly and efficiently, minimizing downtime and maintaining productivity
Requirements:
Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems
Strong communication skills, technical proficiency, and a customer-service mindset are essential for success in this role
Preferred/Not Required:
Experience with KACE ITSM system, SmartDeploy/PDQ suite of products, supporting Citrix, Microsoft M365
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