Patient Advocate

8 hours ago


Fort Lauderdale, Florida, United States Broward Health Full time

Job Summary: As a Patient Representative at Broward Health, you will play a vital role in ensuring exceptional patient satisfaction and experience. This position requires strong communication and interpersonal skills to identify and resolve patient problems, concerns, and complaints.

Key Responsibilities:

  • Investigate and document patient complaints in a thorough and timely manner.
  • Serve as a liaison between administration and patients to improve patient satisfaction with hospital services.
  • Explain hospital policies and procedures to patients and their families.
  • Notify appropriate personnel of specific complaints and concerns.

Requirements:

  • Associate's degree or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.

Broward Health is an Equal Opportunity Employer: We are committed to creating a diverse and inclusive work environment that values and respects all employees. We prohibit any policy or procedure that results in discrimination on the basis of race, color, national origin, gender, gender identity or expression, pregnancy, sexual orientation, religion, age, disability, military status, genetic information, or any other characteristic protected under applicable federal or state law.



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