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Customer Service Representative

2 months ago

Santa Cruz, California, United States Hashimi Organization Full time
Job Title: Customer Service and Sales Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service and Sales Associate. In this role, you will be responsible for providing exceptional customer service, managing sales inquiries, and driving sales growth through effective communication and relationship-building.

Key Responsibilities:
  • Customer Service: Respond promptly to customer inquiries via phone, email, and virtual meetings, providing accurate information about our products and services.
  • Sales: Identify customer needs and recommend appropriate products or services, follow up with potential and existing customers to nurture leads and close sales.
  • Record Management: Maintain detailed and accurate customer records in our CRM system.
  • Performance Metrics: Achieve and exceed sales targets and performance metrics.
  • Team Collaboration: Collaborate with team members and other departments to ensure customer satisfaction.
Qualifications:
  • Proven experience in customer service and/or inside sales.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and manage time effectively.
  • Proficient in using CRM software and other sales tools.
Benefits:
  • Competitive wages and bonus structure.
  • Stock Options, Life Insurance, Discount Savings Card.
  • Comprehensive Medical/Dental reimbursement program.
  • Flexible working hours and remote work environment.
  • Compensation is based on performance.
  • Professional development opportunities.

Note: Hiring only California, Texas, and Oregon residents.