Help Desk Specialist

3 weeks ago


New York, New York, United States Nexxen Full time
About Nexxen

Nexxen is a leading provider of flexible advertising solutions, empowering advertisers, agencies, publishers, and broadcasters to utilize data and advanced TV in meaningful ways. Our unified technology stack comprises a demand-side platform (DSP) and supply-side platform (SSP), with the Nexxen Data Platform at its core.

Why Work at Nexxen?

At Nexxen, we value diversity, varied experiences, and collective contribution. We believe that not everyone takes the same career path, and we encourage applications from candidates who may not perfectly match our job description. Our team is transforming advertising through creative, flexible, and unified solutions.

Job Summary

We are seeking a Help Desk Associate to provide first-level technical support to our employees and clients. The ideal candidate will be customer-focused, detail-oriented, and capable of managing multiple tasks in a fast-paced environment.

Key Responsibilities
  • Provide technical support via phone, email, and chat, resolving common issues related to software, hardware, and network access.
  • Track and document all support requests in the ticketing system, escalating complex issues to higher-level technical teams when necessary.
  • Assist with account creation, password resets, and access permissions across various platforms.
  • Diagnose and resolve issues related to computer hardware, peripherals, and office equipment.
  • Set up new employees with the necessary technology and provide training on company systems and tools.
Requirements
  • 4-6 years' experience in a help desk environment.
  • Proficiency in Windows and macOS environments, basic networking knowledge, and experience with common IT tools and software.
  • Strong communication skills and a customer-oriented approach to problem-solving.
  • Associate's degree in IT, Computer Science, or related field preferred.
What We Offer

Nexxen offers a competitive salary range of $85,000, with the potential for an incentive or bonus. We also provide a variety of benefits, including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation, and company-paid holidays.


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