Front Desk Associate

3 days ago

CA United States Annie Aesthetic Full time
{"title": "Front Desk Associate", "description": "Job Summary

We are seeking a highly organized and personable Front Desk Associate to join our team at Annie Aesthetic in San Francisco, CA. The ideal candidate will have excellent customer service skills, be detail-oriented, and possess the ability to multitask in a fast-paced environment.

Responsibilities
  • Greet and welcome clients in a professional and friendly manner.
  • Check-ins/outs, schedule follow-up appointments, handle all payment transactions.
  • Engage as a resource to provide recommendations for all MedSpa treatments and products we offer.
  • Mitigate minor client complaints/issues with compassion and professionalism; prompt and accurate relay to management for major client complaints/issues.
  • Answer and direct phone calls, schedule appointments via phone and email, and manage patient flow.
  • Maintain patient records and ensure all necessary paperwork is completed accurately.
  • Assist with administrative tasks including computer data entry.
  • Opening/Closing the MedSpa along with minor upkeep of lounge areas.
  • Social Media Management:
    • Capture content in the clinic daily.
    • Create engaging and visually appealing content including reels and stories for the clinic's social media accounts (Facebook and Instagram).
    • Schedule and post content daily to maintain a consistent online presence.
    • Monitor and respond to comments and direct messages in a timely and professional manner.
    • Engage with the online community, fostering positive relationships and addressing any inquiries or concerns.
    • Collaborate with the marketing team to align social media efforts with overall marketing strategies.
    • Analyze social media metrics to measure the success of campaigns and suggest improvements.
Qualifications
  • Ability to stay focused and organized in a fast-paced environment.
  • Promptness, punctuality and reliability.
  • Self-reliance/problem-solving skills.
  • Ability to multitask, balanced with working in a team-driven atmosphere.
  • Exceptional time management and organizational skills, with an emphasis on keen attention to detail.
  • Tech-savvy (email/typing, mobile devices, POS, scheduling software, general knowledge of Windows/MAC OS).
  • Excellent communication skills, both oral and written, and the ability to communicate courteously and professionally with clients, coworkers and management.
  • An interest in the beauty industry, especially beauty-service industry.
  • Available to work some Saturdays.
  • Cooperative team member.
  • Comfortable using Canva or similar design software.
  • Creative mindset with the ability to develop innovative content and engagement strategies.
", "lang_code": "en"}

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