Heart Institute Support Team

4 days ago


Anchorage, Alaska, United States ALASKA HEART INSTITUTE Full time

About Us

Alaska Heart Institute is a respected leader in cardiovascular care and research, driven by a passion to improve patient outcomes and advance the field of cardiology.

Job Description

This is a dynamic opportunity to join our team as a Cardiovascular Call Center Specialist. You will be responsible for answering incoming calls, directing calls to the right department or personnel, and responding to emergencies in a timely and professional manner.

Responsibilities

  • Answer all calls promptly and professionally.
  • Determine the need of the caller and connect the call to the correct person or extension.
  • Respond to emergency calls from doctors, hospitals, and patients in accordance with established procedures/protocols.
  • Retrieve and deliver messages received by our after-hours voice mail system.

Requirements

To succeed in this role, you must have a High School Diploma or equivalent and knowledge of medical terminology. Prior experience on a switchboard in a healthcare setting is beneficial, but not necessary.

You should possess excellent customer service skills, knowledge of proper telephone etiquette, and the ability to work efficiently in a fast-paced environment.

What We Offer

  • Estimated hourly rate: $24-$30/hour
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Colonial Life Elective Benefits
  • Life Insurance
  • Profit Sharing 401K
  • HSA and FSA options
  • Employee Assistance Program
  • Wellness Program
  • PTO starting at up to 5.84 hours per pay period (increases with years of service)
  • 8 paid holidays per year
  • FMLA


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