Spa Operations Manager

2 weeks ago

Miami Beach, Florida, United States Marriott Full time
Job Summary

As a key member of our team, the Spa Director will be responsible for overseeing the day-to-day operations of our luxury spa, ensuring exceptional guest experiences and driving revenue growth. This role requires a strong leader who can motivate and inspire our team to deliver outstanding service and maintain the highest standards of quality.

Key Responsibilities
  • Manage and supervise all areas of the spa, including programs, services, hours of operation, facilities, and staff.
  • Coordinate the delivery of spa services, including salon, skin care, fitness, and wellness, massage, program coordinating, reservations, reception desk, and locker room areas.
  • Direct and work with the management team and hourly employees to successfully execute all spa operations.
  • Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Requirements
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales, and marketing, or related professional area.
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales, and marketing, or related professional area.
Core Work Activities
  • Managing Spa Operations and Budgets
    • Select vendors for spa retail operations and manage contract agreements.
    • Oversee retail product research, product selection, and purchasing, product display.
    • Manage supply inventories and purchasing control, including uniforms.
    • Monitor the spa's actual and projected sales to ensure revenue goals are met or exceeded.
    • Maintain cleanliness of spa and related areas and equipment.
  • Managing Spa Sales and Marketing Strategy
    • Create and coordinate special services for groups, including group gifting programs, group amenities, group turndown gifts, letters, and invitations, creating special spa services for specific groups, and spa contract addendum negotiation.
    • Develop and manage spa promotions, including gifting programs, gift with purchase, co-op marketing efforts, and holiday events.
    • Ensure spa services are included in all property-related marketing and advertising.
    • Identify and recommend new products and product enhancements to remain competitive in the market.
  • Managing Spa Revenue Management Strategy
    • Monitor and manage the payroll function.
    • Manage areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.
    • Manage Spa controllable expenses, such as guest amenities, linen expense, professional salon products, plants, decorations, and paper supplies, to achieve or exceed budgeted goals.
    Benefits

Marriott International offers a competitive salary range of $86,000 to $118,000 annually, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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