Travel Financial Center Representative

3 weeks ago


New Orleans, Louisiana, United States Fidelity Bank Full time
Job Description

Fidelity Bank is seeking a highly motivated and customer-focused individual to join our team as a Travel Financial Center Representative. In this role, you will be responsible for providing exceptional client service, operational and audit excellence, while making appropriate referrals.

This position will require travel to branches in the New Orleans area, and you will be working closely with our supervisor to achieve our goals.

We offer a competitive total rewards package, including:

  • Competitive pay based on qualifications and experience
  • Paid Time Off
  • Up to 14 paid holidays annually
  • Comprehensive Medical, Dental, and Vision Insurance
  • Employer Funded Health Savings Account
  • Paid Parental Leave
  • 401(k) with matching contributions
  • Wellness Program to reduce health insurance premiums
  • Free or discounted banking and mortgage services
  • Basic Life Insurance and AD&D
  • Tuition Reimbursement Plan
  • Associate Referral Program
  • Associate Volunteer Program
  • Employee Assistance Fund (subject to IRS guidelines)
  • Employee Assistance Program
  • Opportunities for training and career development
  • Gym Discounts, Verizon Wireless Discounts, Tickets At Work Discounts

We pride ourselves on being part of a community-focused and team-oriented work culture where we invest in our associates to ensure success within the company.

Required Qualifications, Competencies, and Skills:

  • GED or High school diploma
  • 1 year cash handling experience in a financial institution or retail environment
  • Proficient in Microsoft Office to include Word, Excel, Outlook, PowerPoint, Teams
  • Ability to travel across company footprint as needed
  • Developed cognitive skills to include Problem Solving, Judgement, Decision-Making, Organization & Planning
  • Developed intrapersonal skills to include Ambition, Follow-Through, Optimism, Tenacity
  • Developed interpersonal skills to include Communication: Listening, Speaking, and Writing, Resilience & Balance, Collaboration, Client Focus
  • Developed technology skills to include Technical Acumen, Social Branding, Knowledge Management
  • Developed leadership skills to include Developing Followers, Achieving Results, Implementing the Vision, Strategic Thinking, Leading & Managing Change, Addressing Conflict
  • Developed sales skills to include Questioning, Knowledge, Sales Drive, Prospecting, Presence

Preferred Qualifications, Competencies, and Skills:

  • Six months of retail banking experience

Essential Duties and Responsibilities:

  • Performs teller transactions
  • Balances, locates, and reconciles discrepancies in cash drawer as well as end of day balancing procedures
  • Opens new accounts and handles client maintenance requests
  • Engages in consultative conversations with clients to build relationships, cross-sell, and promote Fidelity's products and services
  • Provides customer assistance related to banking needs of customers both in-person and over the phone
  • Contributes to the financial center's success by achieving assigned referral goals
  • Assists with balancing, locating and reconciling vault and ATM transaction as well as incoming and outgoing money shipments
  • Assists with mentoring associates
  • Reports to a supervisor for approvals when assistance is needed with transactions
  • Reports any discrepancies to the supervisor as necessary
  • Assists supervisor with maintaining accurate reports
  • Assists in maintaining branch appearance standards
  • Adheres to all bank policies and procedures
  • Consistently exemplifies our Core Values of Integrity, Community, Dependability, Excellence, Longevity, and Accountability
  • Complies with regulatory rules and regulations evidenced through successful completion of training and demonstrated ability
  • Performs other duties and/or special projects as appointed by management
  • Physical Requirements: primarily sitting with some standing, walking, lifting and bending

Fidelity Bank is an Equal Opportunity and Affirmative Action Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status, pregnancy-related decisions, or a person's relationship or association with a protected veteran, including spouses and other family members. Fidelity promotes a drug-free workplace.



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