Customer Service Representative

7 days ago

Arlington, Massachusetts, United States Leader Bank Full time
Job Title: Experience Banker

Job Summary:

Leader Bank is seeking a highly skilled and customer-focused Experience Banker to join our team. As an Experience Banker, you will provide exceptional phone and online chat support to our internal and external customers, ensuring a seamless experience with our various products and services.

Responsibilities:

  • Assist customers with common online banking issues, such as lockouts, password resets, and navigating the website.
  • Process address changes for loan and deposit customers in accordance with procedure.
  • Troubleshoot common debit card issues, order debit cards, and perform card maintenance as necessary.
  • Assist with daily call backs for suspicious debit card activity and process Reg E Claims with strict adherence to Regulation E and Company policy.
  • Verify new online enrollments for fraud prevention purposes.
  • Assist loan customers with basic questions, including payment due dates, amount due, account balances, and histories.
  • Answer phone calls and respond to customers' email and chat inquiries.
  • Initiate outbound customer calls to deepen customer relationships.
  • Support the Experience Banking Manager in other duties as assigned and provide backup within the Experience Banking department as needed.

Requirements:

  • Associates degree or equivalent experience.
  • Excellent organizational skills and ability to handle multiple priorities.
  • Strong verbal and written communication skills.
  • Ability to build strong and effective relationships with colleagues and customers.
  • Willingness to work overtime as needed.
  • Positive attitude and eagerness to learn.
  • Bilingual a plus.
  • Prior experience in Financial Services a plus.
  • Prior experience in call center/customer service environment a plus.

What We Offer:

Leader Bank offers an excellent compensation and benefits package, including a 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast-growing, local organization.

Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status, or any other protected class.

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