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Bilingual Customer Service Representative

2 months ago

Arlington, Massachusetts, United States Sherwin-Williams Full time
Job Description

This role is crucial to the success of our retail stores. Customer Service Specialists work closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They are expected to promptly resolve any customer concerns and ensure maximum client satisfaction, while staying up-to-date with product features and maintaining the high quality and visual standards of the products and store.

Responsibilities
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive relationships with wholesale and retail customers
  • Process sales transactions accurately and consistently with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Qualifications
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation