Bilingual Customer Service Representative
11 hours ago
This role is crucial to the success of our retail stores. Customer Service Specialists work closely with customers to understand their needs, provide solutions, and ensure maximum satisfaction.
Key Responsibilities:- Provide exceptional customer service, ensuring high levels of satisfaction
- Assist customers in person and over the phone, determining needs and presenting appropriate products and services
- Build trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently
- Meet sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull products from the sales floor or warehouse
- Tint and mix products to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist with deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- Must be at least 18 years old
- Must be legally authorized to work in the country of employment without sponsorship
- Must be able to retrieve material from shelves and lift up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, including evenings and weekends
- Valid, unrestricted Driver's License
- High School diploma or GED
- At least one year of experience in a delivery, retail, or customer service position
- Previous experience selling paint and paint-related products
- Previous experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
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