Collision Repair Estimator

4 weeks ago


Portsmouth, Virginia, United States Quality Talent Group Full time
Champions Do More

At Quality Talent Group, we believe the difference is trust. We're a leading provider of high-quality collision repair services, serving customers and business partners at over 600 state-of-the-art repair centers across the US. Our team is dedicated to delivering exceptional results and building long-term relationships with our clients.

Responsibilities
  • Educate customers on vehicle repair processes, insurance procedures, customer rights, and repair techniques to ensure a seamless experience.
  • Complete initial estimates, write detailed estimates after full disassembly and damage evaluation, and finalize estimates to ensure accuracy.
  • Manage each repair from start to finish, ensuring our quality standards are met by performing in-process quality control.
  • Keep customers informed and updated on their vehicle's status, providing exceptional service and a positive experience.
  • Review and analyze data procedures with Body Technicians, complete post-scanning for each vehicle, and ensure all necessary steps are taken.
  • Finalize repair orders, handle disbursement paperwork, address exceptions, and ensure carrier-specific requirements are met.
Qualifications
  • Excellent customer service skills to build trust and rapport with customers.
  • Strong organizational and multi-tasking skills, with the ability to adapt to fast-paced environments.
  • Knowledge of insurance partners and ability to navigate complex insurance procedures.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in multiple estimating systems, including CCC One, Mitchell, and Audatex.
Benefits
  • Competitive pay and weekly paychecks.
  • 401K plan with company match.
  • Medical, vision, and dental insurance.
  • Additional elective benefits.


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